Privacy Policy

1. Introduction

Welcome to ViralSnap AI ("ViralSnap", "we", "our", or "us").

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, application, and AI-powered video analysis services (collectively, the "Services").

ViralSnap helps creators, marketers, and businesses analyze viral short-form videos and generate actionable insights, including content breakdowns, transcripts, and AI-assisted script rewrites.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

ViralSnap is operated by:

Mirrorstate Labs, Inc.

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@getviralsnap.com

3. Information We Collect

We collect information that you provide directly to us, information generated when you use our Services, and information collected automatically.

3.1 Account Information

When you create an account or sign in, we may collect:

• Name
• Email address
• Profile information provided through authentication providers
• Account preferences
• Subscription information

If you sign in using third-party authentication services such as Google OAuth, we receive information authorized by that provider.

3.2 Content and User Inputs

When you use ViralSnap, you may provide:

• Instagram Reel URLs
• Video references
• Content descriptions
• Audience information
• Product information
• Custom prompts
• Rewrite instructions

We process this information to provide video analysis, transcription, and AI-generated script recommendations.

3.3 AI Analysis Data

During video analysis, ViralSnap may process:

• Video metadata
• Audio transcripts
• Spoken content
• Text appearing in videos
• Video structure information
• Content patterns
• AI-generated insights

This information is used only to provide and improve the requested Services.

3.4 Payment Information

Payments are processed securely through third-party payment providers such as Stripe.

ViralSnap does not directly store your complete credit card number or payment card details.

Stripe handles payment processing, billing information, and payment security according to its own privacy policy.

3.5 Usage Data

We automatically collect certain information when you use our Services, including:

• Browser type
• Device information
• IP address
• Pages visited
• Features used
• Usage patterns
• Error logs
• Performance information

We use this information to maintain, secure, and improve ViralSnap.

3.6 Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Understand product usage
• Analyze website performance
• Improve user experience

These technologies may include analytics providers such as Google Analytics or similar services.

4. How We Use Your Information

We use collected information to:

• Provide and operate ViralSnap Services
• Authenticate users
• Process payments and subscriptions
• Analyze videos and generate AI insights
• Generate script rewrites and recommendations
• Maintain user history
• Improve product performance
• Prevent fraud and abuse
• Communicate important service updates
• Respond to customer support requests

5. AI Processing and Generated Content

ViralSnap uses artificial intelligence technologies to analyze user-provided content and generate insights.

Depending on the features used, your submitted information may be processed by third-party AI infrastructure providers.

We use AI processing only for the purpose of delivering requested functionality.

AI-generated outputs may not always be accurate, complete, or suitable for every purpose. Users should review generated recommendations before using them commercially.

6. How We Share Your Information

We do not sell your personal information.

We may share information only in the following circumstances:

Service Providers

We work with trusted third-party providers that help us operate ViralSnap, including:

• Authentication providers
• Cloud infrastructure providers
• Payment processors
• AI processing providers
• Analytics providers

Legal Requirements

We may disclose information if required to:

• Comply with applicable laws
• Respond to legal requests
• Protect our rights, safety, or property
• Prevent fraud or abuse

Business Transfers

If ViralSnap is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

7. Third-Party Services

ViralSnap uses third-party services to provide reliable and secure functionality.

These providers may process information according to their own privacy policies.

Examples include:

• Supabase for authentication and database services
• Stripe for payment processing
• AI providers for content analysis and generation
• Cloud infrastructure providers
• Analytics providers

We encourage you to review the privacy policies of these third-party services.

8. Data Retention

We retain your information only for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on:

• The type of information
• Your account status
• Legal requirements
• Security needs

You may request deletion of your account and associated personal information by contacting us.

9. Data Security

We take reasonable technical and organizational measures to protect your information.

These measures include:

• Secure authentication
• Access controls
• Encryption in transit
• Limited access to user information
• Secure infrastructure providers

However, no online service can guarantee complete security.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Accessing your information
• Correcting inaccurate information
• Requesting deletion
• Requesting data portability
• Objecting to certain processing activities
• Withdrawing consent where applicable

To exercise your rights, contact:

support@getviralsnap.com

11. International Data Transfers

ViralSnap may process information in countries other than your own.

When transferring personal information internationally, we take reasonable steps to ensure appropriate protections are applied.

12. Children's Privacy

ViralSnap is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

13. Third-Party Content

ViralSnap allows users to analyze publicly available social media content.

Users are responsible for ensuring that they have the necessary rights and permissions to submit content for analysis.

ViralSnap does not claim ownership of third-party videos, trademarks, or content analyzed through the platform.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of ViralSnap after changes become effective means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email:

support@getviralsnap.com